360 Degree View of Customer provides a consolidated, 360-degree view of the customer’s relationship with your organization and the history of customer’s interactions through different channels. It provides a unified front end to enable you to serve the customer, to solve your customer’s problems, and to sell to the customer, all in one place.

Features

The Single View displays the customer’s current product holdings as well as potential cross-sell and up-sell products and targeted offers.
Visual indicators display customer’s relationship status and an alerts engine provides insight into key areas that need attention.
Delinquency and collections history, as well as pending complaints and requests provide cues to the required follow-ups.
The Interaction Timeline provides a history of customer’s interactions with your organization through different channels.
Customer’s channel subscription and usage history support channel migration.