At a time when personalized, omni-channel customer experiences are becoming the new norm, we recognize the importance of engaging customers in new ways.
VeriPark designed a chatbot module for customer-centric banks & insurers looking to unite all platforms around their customers and shift their communications. With the chatbot, banks & insurers can offer services that go beyond normal business hours, boost sales and increase loyalty.
The chatbot module runs across all digital channels from web to mobile and delivers a holistic communication. In other words, customers can choose the channel that suits them and get the same omni-channel experience everywhere. With the instant chat feature, they can access quick services and get transactional support 24/7. The conversational functionalities of the chatbot enable customers to resolve an issue or get an answer to a question faster than a live person. What is more, the transactional capabilities allow them to perform transactions such as payments, transfers and loan applications instantly.