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VeriPark’s “Digital Branch” solution meets with the needs of the banks shifting from a transactional mindset to the ones that put customer servicing and advisory functions first.

Digital Branch

In the Omni-Channel and constantly-connected world, customers want better value out of their banks. As branches are an essential part of banks’ operations and customer-advisory functions, creating frictionless and seamless customer experiences at branches is now high on the agenda for banks. 

VeriPark’s “Digital Branch” solution meets with the needs of the banks shifting from a transactional mindset to the ones that put customer servicing and advisory functions first. 

The solution enables banks to provide a true Omni-Channel experience with the right mix between a physical branch and advanced technology. It redefines the role of the branch in the digital age where customer experience is paramount. By applying this value-added digital banking technology; banks can create authenticated, frictionless customer journeys and turn traditional branches to technologically fully equipped branches. 

Key Features of the Digital Branch

  • Entirely digital customer experience through self-service and assisted terminals: kiosks, digital touchscreen walls and virtual meet & greeters
  • New physical branch layouts to provide great in-person branch experience
  • Self-service banking zone, assisted-service zone, cash & cheque zone to give customers an enhanced banking experience
  • Consolidated user interface for all banking functionalities, one application through unified front end 
  • Joined-up Omni-Channel customer service – where customers can start a transaction by using digital channels and then pick up their request face-to-face in the branch
  • Tellers as sellers, freeing up branch employees to focus on sales and educating customers on innovative self-services

The Benefits of Digital Branch for Banks

  • Transforming the way a bank branch operates, improving branch effectiveness, boosting sales
  • Providing and promoting more sophisticated and convenient self-service channels for day-to-day banking transactions
  • Moving from a transaction-oriented to a customer-oriented bank
  • Using the value of the physical space to engage with customers and build relationships
  • Reducing operational mistakes by implementing the rules behind the screens with the help of a rule engine
  • Increasing employee facing – customer facing onboarding efficiency
  • Cost-savings on signature and transaction verification for authenticated transactions
  • Reducing the cost of transactions by migrating away from tellers to self-service digital channels
  • Reducing the time spent waiting in the lines for service by offering self-service terminal

The Benefits of Digital Branch for Customers

  • Optimal digital banking journey within a physical bank branch experience
  • More convenient, personalized and engaging banking experience
  • Unified Omni-Channel experience, being able to move seamlessly from one channel to another throughout a transaction
  • Quick and efficient banking and no need to wait in lines
  • Ability to carry out banking transactions while having a cup of coffee at the branch
  • Interacting with tellers in a friendly environment instead of talking to them behind the glass cabins
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