Step 2: Identity Verification
Following data capturing, our Digital Customer Onboarding solution allows banks to do smooth e-KYC checks by analyzing, verifying and authenticating the documents to determine their legitimacy. After data validation, the solution enables banks to ensure a real person is trying to onboard themselves through the mobile device or laptop. Using Microsoft Cognitive Services, the biometric facial recognition and liveness detection help banks to determine if the person is who they say they are. The comprehensive identity verification capability includes:
- Selfie-based digital onboarding
Our Digital Customer Onboarding solution leverages facial recognition capabilities and empowers banks in advanced markets to offer selfie-based onboarding to their customers. By combining document capturing and facial recognition technologies for e-KYC, the solution helps to remotely scan an end user's ID. It then matches that with the face on the selfie all through a mobile phone.
- Video call-based onboarding
For semi-advanced markets, video call-based onboarding stands out as a quick, convenient and secure method of online customer verification. The customer details are verified directly via video call with a real-human agent, saving the customer the time and effort involved in visiting a branch.